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Executive Summary

Process & Automation Solution is built on the assumption that the management of Process & Automation technology for business is like legal advice, accounting, graphic arts, and other bodies of knowledge, in that it is not inherently a do-it-yourself prospect. Smart business people who aren't building automation hobbyists need to find quality vendors of reliable hardware, software, service, and support. They need to use these quality vendors as they use their other professional service suppliers, as trusted allies. Process & Automation Division seeks to fulfill these needs and become the leader in business process & automation technology for its region. Process & Automation Solution provides both solutions and services to make them useful to businesses. We are especially focused on providing integrated network systems and services. Our services include design and installation of systems, training, and support.
In order to accomplish our objectives, our keys to success over the next three years are:

  • Differentiate from box-pushing, price-oriented businesses by offering and delivering service and support.
  • Increase gross margin .
  • Increase our systems & services sales to 20% of the total sales.

The only way we can hope to differentiate well is to define the vision of the company to be an integrated technology ally to our clients. We need to offer a real alliance that includes such intangibles as confidence, reliability, and knowing that somebody will be there to answer questions and help at the important times. Our support services, with which we hope to capture market share will include such services as; training, upgrade offers, installation services, network configuration services, etc. The company will seek to aggressively pursue new opportunities.